For independent companion animal practices
SteadyVet is a done-for-you AI front desk that catches missed calls, texts back in under 60 seconds, and sends you a morning summary. No PIMS integration. No new staff. Live in about a week.
Founding rate: $997/mo. 15-minute call, no hard pitch.
The problem
That's not a staffing failure — it's just physics. One exam room, one technician, one call that nobody can pick up. And the person on the other end doesn't leave a voicemail.
Industry data puts the unanswered-call rate at independent companion animal practices at around 25%. Of those callers, 85% don't call back. They open Google, find the next clinic on the list, and book there instead. Many of those callers are new patients — the ones with no existing relationship and the highest lifetime value.
This isn't a problem that hiring more staff solves. Front-desk coverage costs $35,000–$55,000 a year for a single full-time CSR, and most 1–3 DVM practices can't justify the headcount. The calls keep coming after 6 PM anyway.
The math, for a practice your size:
50 calls/day → ~1,500/month. 25% go unanswered → 375 missed calls. 85% of those callers don't retry → 319 lost contacts. If 20% had intent to book and 40% would have followed through, that's roughly 25 missed appointments per month.
At $210 for a first visit: $5,250/month in first-visit revenue that never arrived.
SteadyVet at $997/mo pays for itself when it catches 5 calls.
How it works
SteadyVet runs in parallel with everything you already have — your PIMS, your existing phone line, your schedule. It doesn't touch any of it.
Your existing clinic number forwards to a SteadyVet tracking line. When your team picks up, the call routes normally. When nobody answers, SteadyVet catches it.
The caller gets a personal text from your clinic's number: "Hi, this is [Clinic] — we just missed your call. How can we help?" Urgent callers respond. New patients re-engage. The conversation starts before they open Google again.
Outside your posted hours, an AI receptionist answers — takes the reason for the visit, collects a callback number, and offers next-day slots. Emergency keywords (seizure, hit by car, can't breathe) route immediately to your cell. Every other call is logged and queued for morning.
At 8 AM you get a text summary: how many calls were caught overnight, who needs a callback, what appointments were booked. Your staff walks in knowing exactly what happened while the clinic was closed.
No new logins. No PIMS write-back (Cornerstone and AVImark don't have a public API — we know). No training your front desk on new software. SteadyVet runs alongside what you have, invisibly, until there's a missed call to catch.
Who this is for
Not every practice needs this. Here's an honest read on fit.
Pricing
Vet practice owners are used to subscription software. SteadyVet bills the same way: a clean number, same charge every month, cancel anytime.
Locks in for life. Regular rate: $1,500/mo after founding cohort closes.
30-day proof window: If SteadyVet doesn't catch at least 10 missed calls in the first 30 days, you don't pay for month two. No contract. Month-to-month after that.
For the owner thinking about exit
PE firms and corporate consolidators are paying 5–16× EBITDA for independent practices right now. The spread isn't random.
Acquirers are paying for practices where revenue doesn't depend on the owner being in the building. A practice where missed calls are caught, new clients are followed up automatically, and the front desk doesn't collapse when someone calls in sick looks fundamentally different on due diligence than one where everything depends on who answered the phone that day.
6× vs. 10× EBITDAFor a practice with $150,000 in annual EBITDA, the difference between a 6× and a 10× offer is $600,000 at sale. The cost of SteadyVet between now and exit is a rounding error against that spread.
This isn't a pitch to sell your practice. It's a note that the systems you install now are the story you tell a buyer later — or the reason you don't have to sell if you don't want to.
Tell me what your after-hours situation looks like. If SteadyVet fits, I'll show you exactly how it gets set up at your practice. If it doesn't, I'll tell you that too.
Book a call with Russell →russell@getsteadyvet.com · Founding rate closes when the first cohort is full.
Not ready for a call yet?
Leave your name and practice email. I'll reach out when the founding cohort has an opening.
No drip campaigns. One reply from me, personally.